Shipping Policy

All shipped orders include a tracking number that is emailed to the customer upon order completion.

Petite Petal Embroidery Atelier makes every effort to ensure our packages arrive prior to their estimated date. We understand how important the milestones are that we are creating pieces for and make every effort to ensure it arrives on time. Due to the nature of the postal system, we cannot guarantee an exact delivery date. If the estimated arrival date changes after it is handed over to the carrier system, that is unfortunately out of our control. 

Petite Petal Embroidery Atelier is not responsible for extenuating circumstances once the package leaves our office.

The Petite Petal is not responsible for any damage that may occur during shipping. Each item is carefully inspected and thoughtfully packaged with intention before it leaves our hands. Once your order is on its way, any damage that occurs in transit is unfortunately beyond our control.

Petite Petal Embroidery Atelier is not responsible for contacting the carrier service for delayed, lost, or stolen packages. Contacting and filing a claim is the sole responsibility of the customer.