Store Policies

To ensure your embroidered product receives the care and attention it deserves, we’ve put together a set of shop policies to help guide your experience with us. Please take a moment to review them below, and note that policies may be updated from time to time.

Payment Policy

Due to the custom nature of each service and time spent designing/embroidering, payment is due at the time the order is placed.

The Petite Petal proudly accepts Shopify approved payments, including ShopPay, PayPal, Apple Pay, VISA and Mastercard.

Gift cards are available for purchase here.

Turnaround Time Policy

This Turnaround Time Policy governs production timelines for all orders placed with Petite Petal Embroidery Atelier.

Standard Production Time

Petite Petal Emboridery Atelier's standard turnaround timeframe is permanently displayed in the announcement bar at the top of our website. The turnaround time begins after all order details have been fully finalized and any required deposits, payments, or confirmations have been completed

Business days are defined as Monday through Friday and exclude weekends and recognized holidays.

Peak Periods and High Volume

Production timelines may be extended during peak seasons, holidays, promotional events, or periods of increased order volume. Petite Petal Embroidery Atelier reserves the right to adjust turnaround estimates accordingly.

Bulk and Specialty Orders

Large, bulk, event-based, or specialty orders may require additional production time beyond the standard timeframe. Estimated completion dates for such orders will be provided at the time of order confirmation and are considered good-faith estimates only. Customer's are responsible for contacting Petite Petal Embroidery Atelier before placing bulk and specialty orders to ensure their order can be completed within the customer's desired timeframe.

Rush Orders

Expedited or rush production is available at the sole discretion of Petite Petal Embroidery Atelier and is subject to additional fees based on the number of items ordered and design complexity. Approval of all rush orders must be confirmed through email before the order is placed.

Turnaround time for all rush orders will not start until the order payment and assigned rush order fee is paid in full.

Delays and Force Majeure

Petite Petal Embroidery Atelier shall not be liable for delays resulting from circumstances beyond its reasonable control, including but not limited to supplier shortages, shipping carrier delays, equipment malfunction, acts of God, labor shortages, natural disasters, or customer-caused delays (including late approvals or incomplete information).

Estimated Completion Dates

All turnaround times and completion dates are estimates only and are not guaranteed unless expressly agreed to in writing. Production timelines do not constitute grounds for cancellation, refund, or chargeback unless otherwise required by law.

Completion Notification

Customers will be notified through the customer provided email upon order completion.

Design Preview & Approval Policy

For select custom orders, Petite Petal may provide a digital design proof or preview prior to production.

Customers are responsible for carefully reviewing all design details, including spelling, names, monograms, dates, thread colors, layout, embroidery placement, and any other customization elements before granting approval.

Approval of a design proof constitutes final confirmation that all details are accurate and authorized for production. Once approval has been received and production has begun, changes, corrections, or cancellations may not be possible.

Because each piece is handcrafted, slight variations in thread color, fabric texture, scale, and embroidery placement may occur. These minor differences are considered a natural characteristic of custom craftsmanship and do not constitute defects.

To maintain production schedules and estimated turnaround times, design approvals should be submitted promptly. Delays in approval may result in corresponding delays to the completion and delivery of your order.

Unless otherwise specified, one complimentary proof revision is included with eligible orders. Additional revisions, redesigns, or substantial changes requested after the initial proof may incur additional design fees.

Shipping Policy

The Petite Petal offers nationwide shipping through the United States Postal Service and UPS.

All shipped orders include a tracking number that is emailed to the customer upon order completion.

Petite Petal Embroidery Atelier makes every effort to ensure our packages arrive prior to their estimated date. We understand how important the milestones are that we are creating pieces for and make every effort to ensure it arrives on time. Due to the nature of the postal system, we cannot guarantee an exact delivery date. If the estimated arrival date changes after it is handed over to the carrier system, that is unfortunately out of our control. 

Petite Petal Embroidery Atelier is not responsible for extenuating circumstances once the package leaves our office.

The Petite Petal is not responsible for any damage that may occur during shipping. Each item is carefully inspected and thoughtfully packaged with intention before it leaves our hands. Once your order is on its way, any damage that occurs in transit is unfortunately beyond our control.

Petite Petal Embroidery Atelier is not responsible for contacting the carrier service for delayed, lost, or stolen packages. Contacting and filing a claim is the sole responsibility of the customer.

Click here for inquiries regarding international shipping.

Local Pickup Policy

Pickup Notification

Customers will receive an email when the order is ready for pickup. The email will include the pickup address, available pickup times, and any necessary instructions.

Please wait for this confirmation before coming to pick up your order.

Pickup Timeline

  • Orders must be picked up within 14 days of the pickup notification email unless prior arrangements have been made.
  • Orders not picked up within 30 days will be considered abandoned.

Once the customer receives a local pickup notification email, Petite Petal Embroidery Atelier shall bear no responsibility for subsequent reminder communications. Failure to retrieve the order within the designated timeframe shall remain the sole responsibility of the customer.

Order Inspection

Please inspect your order at pickup. Once the order has been picked up, we are not responsible for damage or loss after it leaves our possession.

Return Policy

Due to the custom nature of each service and product at Petite Petal Embroidery Atelier, we do not accept returns, exchanges, or offer refunds.

At Petite Petal Embroidery Atelier, each item purchased requires time to thoughtfully plan, design, and embroider. Please proofread spelling and typing for each item and ensure the correct shipping information is entered should you choose to ship your items. Customers are responsible for ensuring order information is accurate before placing an order. Petite Petal Embroidery Atelier is not responsible for incorrect entries for names, monograms, sizes, colors, or any information that is entered prior to placing an order.

If you have made a mistake on your order submission, please email us at contact@petitepetalembroideryatelier.com within 24 hours of placing your order and we will do our best to resolve the mistake. 

Please inspect your order upon reception and contact us immediately if the item is damaged. If you notice your item has been damaged, please contact us here within 24 hours of receiving your order.

Photography & Marketing

One of the most rewarding aspects of our work is seeing our pieces become part of meaningful moments and beautiful spaces.

Unless otherwise requested in writing, Petite Petal Embroidery Atelier reserves the right to photograph completed projects and commissioned pieces and to use those images for marketing and promotional purposes, including but not limited to social media, website content, portfolio displays, advertising, educational materials, and future publications.

We are committed to respecting our clients’ privacy and will never intentionally disclose sensitive personal information. If you prefer that your project remain private and not be photographed or featured in any marketing materials, please notify us prior to production, and we will be happy to honor your request.

Atelier Availability and Order Acceptance

Petite Petal Emboridery Atelier occasionally limits or pauses new orders to ensure every project receives the time, craftsmanship, and attention it deserves.

Product availability, collection offerings, ordering windows, production schedules, and estimated turnaround times are subject to change without notice based on current demand and atelier capacity.

Any temporary closure of our atelier, website or ordering platform applies only to new orders and does not affect previously confirmed projects. Existing clients will continue to receive updates, communication, and support throughout the completion of their order.

Petite Petal reserves the right to decline or cancel an order prior to production if the requested project cannot be accommodated within our current turnaround time, scope, or capacity. Should this occur, any payments made toward the order will be refunded in full.

Bespoke Gift Registry Policy

Petite Petal Embroidery Atelier Bespoke Baby & Bridal Registry Program

Petite Petal Embroidery Atelier is honored to be part of your most cherished celebrations through our thoughtfully curated Bridal and Baby Registry offerings. Each registry is designed to help family and friends gift meaningful, heirloom-quality pieces that will be cherished for years to come.

Registry inquiries are reviewed individually and accepted based on current atelier availability and production capacity. Submission of a registry request does not guarantee acceptance or the establishment of a registry.

Because many registry pieces are handcrafted to order, availability of specific products, fabrics, trims, colors, and design options may evolve throughout the registry period. We reserve the right to make reasonable substitutions or modifications when necessary while maintaining the quality and character of the registry style and collection.

To ensure every piece is completed to our standards, certain registry selections may require monogram details, design preferences, or other personalization information from the registrant before production can begin. Delays in receiving required information may affect production timelines.

As a small atelier, Petite Petal reserves the right to limit, modify, or temporarily pause registry offerings during periods of high demand or limited availability.

Registries will remain active and available for purchases for one month following the due date month.

Due to the custom and personalized nature of registry items, all registry purchases are subject to our Returns, Refunds & Exchanges Policy.

Monogram & Personalization Policy

Monograms are a cherished tradition, and we encourage all customers to review our Monogram Etiquette Guide before placing an order to ensure their personalization is formatted exactly as desired.

Customers are solely responsible for providing accurate names, initials, dates, and other personalization details. Petite Petal cannot be held responsible for errors resulting from incorrect or incomplete information submitted during the ordering process.

Traditional, modern, stacked, couples’, and specialty monogram styles each follow distinct formatting conventions. Unless otherwise specified, all monograms will be created according to the selected monogram style and industry-standard formatting practices.

At Petite Petal Embroidery Atelier, we strive to produce high-quality custom embroidered and personalized items based on the selections provided by our customers. Please note that customers are solely responsible for the thread colors, fonts, monogram styles, and design options they choose at the time of order. While we are happy to provide guidance or suggestions upon request, the final selection and approval remain the responsibility of the customer. Due to variations in screen displays, lighting, fabric texture, and thread materials, the finished product may vary slightly from digital previews or expectations. We are not responsible for dissatisfaction resulting from customer-selected thread colors, font styles, monogram arrangements, or design choices. Once the order proof has been approved and production has begun, changes cannot be made. Refunds, exchanges, or remakes will not be provided based on personal preference regarding chosen colors, fonts, or monogram styles. By placing an order, the customer acknowledges and agrees to this policy.

By approving a design proof or preview, customers confirm that all personalization details, spelling, initials, dates, layout, and formatting are accurate and authorize Petite Petal to proceed with production as approved.

Personal Item Policy

At The Petite Petal Embroidery Atelier, we value the trust our clients place in us to add a touch of bespoke embroidery to their personal items. To ensure the best quality and customer satisfaction, we require all personal items meet our criteria that can be found here.

Product Care Policy

Our Commitment to Quality

Our embroidered products are crafted with care using high-quality threads and materials. Proper care will help preserve the integrity, color, and detail of the embroidery and extend the life of your item.

Washing Instructions

To protect embroidered designs, please follow these guidelines:

  • Turn the garment inside out before washing.
  • Machine wash cold on a gentle cycle.
  • Use mild detergent only.
  • Do not use bleach or harsh chemicals.
  • Wash with similar colors.
  • Do not iron directly over embroidery.
  • Place a thin cloth over emboridery and iron on low heat.

For delicate or heavily embroidered items, hand washing is recommended.

Drying Instructions

  • Air dry flat, or hang to dry whenever possible.
  • If using a dryer, select a low heat or delicate setting.
  • Do not wring or twist embroidered areas.
  • Avoid excessive heat, as it may shrink fabric or damage threads.

Ironing Guidelines

  • Turn garment inside out before ironing.
  • Use a low to medium heat setting.
  • Do not iron directly on embroidery.
  • If needed, place a pressing cloth over the embroidered area.

Storage Recommendations

  • Store in a cool, dry place.
  • Avoid hanging heavy embroidered garments for long periods, as this may stretch the fabric.
  • Keep away from sharp objects that may snag threads.

Avoid

To maintain the quality of your embroidered product, please avoid:

  • Bleach and strong stain removers
  • Dry cleaning unless labeled safe
  • Scrubbing directly over embroidered areas
  • Pulling loose threads (trim carefully instead)

Normal Wear & Tear

Slight fading or softening of embroidery over time is considered normal wear. Damage caused by improper washing, heat exposure, or snagging is not considered a manufacturing defect.

Questions

If you have any questions about caring for your embroidered item, please email us at contact@petitepetalembroideryatelier.com

Event Liability Policy

By booking live embroidery services with Petite Petal Embroidery Atelier, the client acknowledges and agrees to the following:

Petite Petal Embroidery Atelier, including its owner, employees, contractors, and team members, shall not be held liable for any injury, loss, damage, accident, or incident arising from or related to the presence, setup, operation, or use of embroidery machinery, equipment, tools, materials, products, or personnel during a live event.

The client and/or event host assumes full responsibility for maintaining a safe environment for guests, attendees, and venue staff. Petite Petal Embroidery Atelier is not responsible for the actions of guests, venue personnel, third-party vendors, or any circumstances beyond its direct control.

Event Requirements & Equipment Protection

The client agrees to provide and ensure the following:

  • Adequate Space & Power: A safe, level, and stable workspace sufficient to operate embroidery machinery, including appropriate table space, seating (if required), and access to a dedicated, properly functioning electrical outlet. Petite Petal Embroidery Atelier is not responsible for delays, interruptions, or inability to perform services due to insufficient power supply, unsafe setup conditions, or venue restrictions.
  • Protection of Equipment: Guests and attendees must be kept at a safe distance from embroidery machines and equipment. The client is responsible for crowd control and preventing interference with Petite Petal Embroidery Atelier's machinery. The client agrees to assume financial responsibility for any damage to Petite Petal Embroidery Atelier's equipment caused by event guests, venue staff, or third parties.

All event hosts and/or contracting parties are required to carry valid event liability insurance. By submitting payment of an invoice, the client agrees to release, indemnify, and hold harmless Petite Petal Embroidery Atelier, its owner, employees, contractors, and representatives from any and all claims, liabilities, damages, losses, or expenses arising out of or related to the live embroidery services provided.

Payment of the invoice constitutes acknowledgment and acceptance of this policy.

Intellectual Property and Copyright

All designs created by Petite Petal Embroidery Atelier, including but not limited to embroidery designs, digitized files, monograms, design elements, themes, baby bundles, party suites, layouts, concepts, and completed orders (collectively, “Designs”), are and shall remain the sole and exclusive intellectual property of Petite Petal Embroidery Atelier.

Petite Petal Embroidery Atelier reserves the unrestricted right to reproduce, recreate, modify, adapt, publish, display, resell, or otherwise reuse any Designs, in whole or in part, at Petite Petal Embroidery Atelier's sole and absolute discretion.

No client shall obtain ownership, copyright interest, licensing rights, or exclusivity in any Design unless:

  1. A written exclusivity agreement between both parties is executed prior to order fulfillment.
  2. Exclusivity is approved in writing by Petite Petal Embroidery Atelier.
  3. A separately quoted exclusivity fee is paid in full.

Exclusivity, if granted, applies only to the specific Design identified in the written agreement and does not extend to derivative works, similar concepts, techniques, styles, or design elements unless explicitly stated.

Exclusivity fees shall be determined solely by Petite Petal Embroidery Atelier and will reflect the anticipated limitation of future commercial use and potential business loss.

Absent a fully executed written exclusivity agreement and payment in full of the exclusivity fee, all intellectual property rights remain exclusively with Petite Petal Embroidery Atelier.

By placing an order, the client acknowledges and agrees to the terms of this Design Ownership & Reproduction Policy in regards to Intellectual Property and Copyright.

Trademark Policy

This Trademark Policy explains the ownership and permitted use of trademarks associated with Petite Petal Embroidery Atelier™ and Petite Petal Bespoke Banner™ (collectively referred to as “Petite Petal,” “we,” “us,” or “our”).

Ownership of Trademarks

All names, logos, designs, branding elements, product names, taglines, and visual identity associated with Petite Petal Embroidery Atelier and Petite Petal Bespoke Banner are the exclusive property of Petite Petal and are protected under applicable trademark and intellectual property laws.

This includes, but is not limited to:

  • “Petite Petal Embroidery Atelier”
  • “Petite Petal Bespoke Banner”
  • Associated logos, wordmarks, and design marks
  • Custom product names, collections, and branded design identifiers
  • Website content, packaging design, and brand visuals

Permitted Use

You may reference Petite Petal trademarks only for truthful, non-commercial, and descriptive purposes, such as:

  • Identifying Petite Petal products you have purchased or received
  • Sharing honest reviews or commentary about our products
  • Linking to our official website or social media pages

Any such use must not imply sponsorship, endorsement, or affiliation unless explicitly authorized in writing.

Prohibited Use

You may not, without prior written permission:

  • Use Petite Petal trademarks in your business name, brand name, or domain name
  • Copy, imitate, or reproduce our logos or branding for commercial purposes
  • Create derivative works or confusingly similar branding
  • Use our trademarks in advertising, product listings, or promotional materials in a way that suggests endorsement or partnership
  • Register or attempt to register any trademark, business name, or domain that is identical or confusingly similar to our marks

Brand Protection

Petite Petal actively protects its intellectual property rights. Unauthorized use of our trademarks may result in:

  • Legal action
  • Requests for removal of infringing content
  • Claims for damages or other remedies available under law

Third-Party References

All third-party use of Petite Petal trademarks must be accurate, respectful, and not misleading. We reserve the right to request correction or removal of any content that misrepresents our brand.

No License

Nothing in this policy grants any license or right to use our trademarks except as explicitly stated herein. All rights not expressly granted are reserved by Petite Petal.

IP Infringement / Takedown Requests

If you believe that any content on this website infringes your copyright, trademark, or other intellectual property rights, please send a written notice including:

  • Your name and contact information
  • A description of the intellectual property you believe has been infringed
  • The exact URL or location of the allegedly infringing material
  • A statement that you have a good-faith belief the use is not authorized
  • A statement, under penalty of perjury, that the information provided is accurate and that you are the rights holder or authorized to act on their behalf

Upon receipt, Petite Petal and it's legal counsel will review and, where appropriate, remove or disable access to the allegedly infringing content in accordance with applicable law.

Contact

For permissions, licensing requests, trademark-related inquiries, or IP Infringment and takedown request, please contact:

Petite Petal Embroidery Atelier™
Contact@petitepetalembroideryatelier.com

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