Store Policies
To ensure your embroidered product receives the care and attention it deserves, we’ve put together a set of shop policies to help guide your experience with us. Please take a moment to review them below, and note that policies may be updated from time to time.
Payment Policy
Due to the custom nature of each service and time spent designing/embroidering, payment is due at the time the order is placed.
The Petite Petal proudly accepts Shopify approved payments, including ShopPay, PayPal, Apple Pay, VISA and Mastercard.
Gift cards are available for purchase here.
Turnaround Time Policy
This Turnaround Time Policy governs production timelines for all orders placed with Petite Petal Embroidery Atelier.
Standard Production Time
Petite Petal Emboridery Atelier's standard turnaround timeframe is permanently displayed in the announcement bar at the top of our website. The turnaround time begins after all order details have been fully finalized and any required deposits, payments, or confirmations have been completed
Business days are defined as Monday through Friday and exclude weekends and recognized holidays.
Peak Periods and High Volume
Production timelines may be extended during peak seasons, holidays, promotional events, or periods of increased order volume. Petite Petal Embroidery Atelier reserves the right to adjust turnaround estimates accordingly.
Bulk and Specialty Orders
Large, bulk, event-based, or specialty orders may require additional production time beyond the standard timeframe. Estimated completion dates for such orders will be provided at the time of order confirmation and are considered good-faith estimates only. Customer's are responsible for contacting Petite Petal Embroidery Atelier before placing bulk and specialty orders to ensure their order can be completed within the customer's desired timeframe.
Rush Orders
Expedited or rush production is available at the sole discretion of Petite Petal Embroidery Atelier and is subject to additional fees based on the number of items ordered and design complexity. Approval of all rush orders must be confirmed through email before the order is placed.
Turnaround time for all rush orders will not start until the order payment and assigned rush order fee is paid in full.
Delays and Force Majeure
Petite Petal Embroidery Atelier shall not be liable for delays resulting from circumstances beyond its reasonable control, including but not limited to supplier shortages, shipping carrier delays, equipment malfunction, acts of God, labor shortages, natural disasters, or customer-caused delays (including late approvals or incomplete information).
Estimated Completion Dates
All turnaround times and completion dates are estimates only and are not guaranteed unless expressly agreed to in writing. Production timelines do not constitute grounds for cancellation, refund, or chargeback unless otherwise required by law.
Completion Notification
Customers will be notified through the customer provided email upon order completion.
Shipping Policy
The Petite Petal offers nationwide shipping through the United States Postal Service and UPS.
All shipped orders include a tracking number that is emailed to the customer upon order completion.
Petite Petal Embroidery Atelier makes every effort to ensure our packages arrive prior to their estimated date. We understand how important the milestones are that we are creating pieces for and make every effort to ensure it arrives on time. Due to the nature of the postal system, we cannot guarantee an exact delivery date. If the estimated arrival date changes after it is handed over to the carrier system, that is unfortunately out of our control.
Petite Petal Embroidery Atelier is not responsible for extenuating circumstances once the package leaves our office.
The Petite Petal is not responsible for any damage that may occur during shipping. Each item is carefully inspected and thoughtfully packaged with intention before it leaves our hands. Once your order is on its way, any damage that occurs in transit is unfortunately beyond our control.
Petite Petal Embroidery Atelier is not responsible for contacting the carrier service for delayed, lost, or stolen packages. Contacting and filing a claim is the sole responsibility of the customer.
Click here for inquiries regarding international shipping.
Local Pickup Policy
Pickup Notification
Customers will receive an email when the order is ready for pickup. The email will include the pickup address, available pickup times, and any necessary instructions.
Please wait for this confirmation before coming to pick up your order.
Pickup Timeline
- Orders must be picked up within 14 days of the pickup notification email unless prior arrangements have been made.
- Orders not picked up within 30 days will be considered abandoned.
Once the customer receives a local pickup notification email, Petite Petal Embroidery Atelier shall bear no responsibility for subsequent reminder communications. Failure to retrieve the order within the designated timeframe shall remain the sole responsibility of the customer.
Order Inspection
Please inspect your order at pickup. Once the order has been picked up, we are not responsible for damage or loss after it leaves our possession.
Return Policy
Due to the custom nature of each service and product at Petite Petal Embroidery Atelier, we do not accept returns, exchanges, or offer refunds.
At Petite Petal Embroidery Atelier, each item purchased requires time to thoughtfully plan, design, and embroider. Please proofread spelling and typing for each item and ensure the correct shipping information is entered should you choose to ship your items. Customers are responsible for ensuring order information is accurate before placing an order. Petite Petal Embroidery Atelier is not responsible for incorrect entries for names, monograms, sizes, colors, or any information that is entered prior to placing an order.
At Petite Petal Embroidery Atelier, we strive to produce high-quality custom embroidered and personalized items based on the selections provided by our customers. Please note that customers are solely responsible for the thread colors, fonts, monogram styles, and design options they choose at the time of order. While we are happy to provide guidance or suggestions upon request, the final selection and approval remain the responsibility of the customer. Due to variations in screen displays, lighting, fabric texture, and thread materials, the finished product may vary slightly from digital previews or expectations. We are not responsible for dissatisfaction resulting from customer-selected thread colors, font styles, monogram arrangements, or design choices. Once the order proof has been approved and production has begun, changes cannot be made. Refunds, exchanges, or remakes will not be provided based on personal preference regarding chosen colors, fonts, or monogram styles. By placing an order, the customer acknowledges and agrees to this policy.
If you have made a mistake on your order submission, please email us at contact@petitepetalembroideryatelier.com within 24 hours of placing your order and we will do our best to resolve the mistake.
Please inspect your order upon reception and contact us immediately if the item is damaged. If you notice your item has been damaged, please contact us here within 24 hours of receiving your order.
Personal Item Policy
At The Petite Petal Embroidery Atelier, we value the trust our clients place in us to add a touch of bespoke embroidery to their personal items. To ensure the best quality and customer satisfaction, we require all personal items meet our criteria that can be found here.
Product Care Policy
Our Commitment to Quality
Our embroidered products are crafted with care using high-quality threads and materials. Proper care will help preserve the integrity, color, and detail of the embroidery and extend the life of your item.
Washing Instructions
To protect embroidered designs, please follow these guidelines:
- Turn the garment inside out before washing.
- Machine wash cold on a gentle cycle.
- Use mild detergent only.
- Do not use bleach or harsh chemicals.
- Wash with similar colors.
- Avoid overloading the washing machine.
For delicate or heavily embroidered items, hand washing is recommended.
Drying Instructions
- Air dry flat or hang to dry whenever possible.
- If using a dryer, select a low heat or delicate setting.
- Do not wring or twist embroidered areas.
- Avoid excessive heat, as it may shrink fabric or damage threads.
Ironing Guidelines
- Turn garment inside out before ironing.
- Use a low to medium heat setting.
- Do not iron directly on embroidery.
- If needed, place a pressing cloth over the embroidered area.
Storage Recommendations
- Store in a cool, dry place.
- Avoid hanging heavy embroidered garments for long periods, as this may stretch the fabric.
- Keep away from sharp objects that may snag threads.
Avoid
To maintain the quality of your embroidered product, please avoid:
- Bleach and strong stain removers
- Dry cleaning unless labeled safe
- Scrubbing directly over embroidered areas
- Pulling loose threads (trim carefully instead)
Normal Wear & Tear
Slight fading or softening of embroidery over time is considered normal wear. Damage caused by improper washing, heat exposure, or snagging is not considered a manufacturing defect.
Questions
If you have any questions about caring for your embroidered item, please email us at contact@petitepetalembroideryatelier.com
Event Liability Policy
By booking live embroidery services with Petite Petal Embroidery Atelier, the client acknowledges and agrees to the following:
Petite Petal Embroidery Atelier, including its owner, employees, contractors, and team members, shall not be held liable for any injury, loss, damage, accident, or incident arising from or related to the presence, setup, operation, or use of embroidery machinery, equipment, tools, materials, products, or personnel during a live event.
The client and/or event host assumes full responsibility for maintaining a safe environment for guests, attendees, and venue staff. Petite Petal Embroidery Atelier is not responsible for the actions of guests, venue personnel, third-party vendors, or any circumstances beyond its direct control.
Event Requirements & Equipment Protection
The client agrees to provide and ensure the following:
- Adequate Space & Power: A safe, level, and stable workspace sufficient to operate embroidery machinery, including appropriate table space, seating (if required), and access to a dedicated, properly functioning electrical outlet. Petite Petal Embroidery Atelier is not responsible for delays, interruptions, or inability to perform services due to insufficient power supply, unsafe setup conditions, or venue restrictions.
- Protection of Equipment: Guests and attendees must be kept at a safe distance from embroidery machines and equipment. The client is responsible for crowd control and preventing interference with Petite Petal Embroidery Atelier's machinery. The client agrees to assume financial responsibility for any damage to Petite Petal Embroidery Atelier's equipment caused by event guests, venue staff, or third parties.
All event hosts and/or contracting parties are required to carry valid event liability insurance. By submitting payment of an invoice, the client agrees to release, indemnify, and hold harmless Petite Petal Embroidery Atelier, its owner, employees, contractors, and representatives from any and all claims, liabilities, damages, losses, or expenses arising out of or related to the live embroidery services provided.
Payment of the invoice constitutes acknowledgment and acceptance of this policy.
Intellectual Property and Copyright
All designs created by Petite Petal Embroidery Atelier, including but not limited to embroidery designs, digitized files, monograms, design elements, themes, baby bundles, party suites, layouts, concepts, and completed orders (collectively, “Designs”), are and shall remain the sole and exclusive intellectual property of Petite Petal Embroidery Atelier.
Petite Petal Embroidery Atelier reserves the unrestricted right to reproduce, recreate, modify, adapt, publish, display, resell, or otherwise reuse any Designs, in whole or in part, at Petite Petal Embroidery Atelier's sole and absolute discretion.
No client shall obtain ownership, copyright interest, licensing rights, or exclusivity in any Design unless:
- A written exclusivity agreement between both parties is executed prior to order fulfillment.
- Exclusivity is approved in writing by Petite Petal Embroidery Atelier.
- A separately quoted exclusivity fee is paid in full.
Exclusivity, if granted, applies only to the specific Design identified in the written agreement and does not extend to derivative works, similar concepts, techniques, styles, or design elements unless explicitly stated.
Exclusivity fees shall be determined solely by Petite Petal Embroidery Atelier and will reflect the anticipated limitation of future commercial use and potential business loss.
Absent a fully executed written exclusivity agreement and payment in full of the exclusivity fee, all intellectual property rights remain exclusively with Petite Petal Embroidery Atelier.
By placing an order, the client acknowledges and agrees to the terms of this Design Ownership & Reproduction Policy in regards to Intellectual Property and Copyright.
Have questions regarding our store policies?
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