Frequently Asked Questions

Our current turnaround time can be found in the announcement bar at the top of our website. The current turnaround time does not include weekends or holidays and is subject to change depending on order volume. Turnaround time for preorders will be listed seperately.

Contact us here. We are happy to assist in making the perfect selection for your custom piece! Please note that all thread colors can be changed to fit your vision.

Yes, we offer multiple shipping options, as well as a local pickup option! You can read our shipping policy below.

Yes, our local pickup is available in Hoover, AL, Monday through Sunday from 7am-7pm. Make sure to select “Local Pickup” as your shipping option at checkout. Once your order is complete, you will receive email instructions for pickup!

We gladly accept drop-offs and would be honored to add a touch of bespoke embroidery to your cherished items! Please read our policy regarding the usage of personal items for embroidery here.

We do! As a small business, we strive to meet each of our customer's needs. Our rush option changes the turnaround time to 14 business days which does not include shipping days. If there is a specific date your order is needed by, please email us prior to placing your order to confirm we are able to work within your timeframe!

I would love to help you create a custom order! Visit the “Custom Order” tab or click here to get started! All custom order submissions serve as a reservation in our queue, and we will be in touch shortly with next steps.

Please visit the “Custom Order” tab or click here to get started. Provide as much detail as possible and review it thoroughly before submitting, and I will be in contact shortly to discuss the next steps.

We reserve the right to use images of orders for marketing and promotional purposes, including on our website and social media platforms. If customers do not wish to have images of their order used for marketing purposes, they must notify Petite Petal at the time of purchase.